Ella Terms Supplement

Last updated: March 9, 2026

This Ella Terms Supplement applies to your use of the Ella app experience and forms part of the Umbrella Journal Terms & Conditions. If there is a conflict between this supplement and the general Terms, this supplement governs for Ella-specific features.

1. Scope

This supplement covers Ella chat features, onboarding prompts, memory-aware support, and related insights. Your use of Ella is also subject to the general Terms & Conditions, Privacy Policy, and Medical Disclaimer.

2. What Ella is (and is not)

Ella is a self-help and reflection tool. Ella does not provide medical advice, diagnosis, psychotherapy, crisis counseling, or emergency monitoring. No clinician-patient or therapist-client relationship is created by using Ella.

3. AI-generated content limitations

Ella responses may be incomplete, inaccurate, or not appropriate for your specific situation. You are responsible for your decisions and should use independent judgment before acting on any output.

Do not rely on Ella for high-risk, emergency, legal, employment, housing, credit, or medical decisions.

4. User content and chat data

You are responsible for content you submit in Ella chats and represent that you have rights to submit it. You must not upload unlawful content or content that violates the rights of others.

We may process Ella content to provide the service, improve quality and safety, enforce policies, and comply with law, consistent with our Ella Privacy Supplement and Privacy Policy.

5. Acceptable use

• No misuse, abuse, harassment, threats, or unlawful conduct in Ella.
• No attempts to reverse engineer, scrape at scale, or bypass Ella safety controls.
• No use of Ella output to create competing AI products or for prohibited high-risk uses.

6. Safety and crisis boundaries

If you may harm yourself or others, or are in immediate danger, contact local emergency services now. In the U.S. and Canada, call or text 988 for suicide and crisis support and call 911 for emergencies.

Ella is not monitored as an emergency line. Do not wait for an app response in urgent situations.

7. Billing and app stores

If Ella subscriptions are offered through Apple App Store or Google Play, billing and cancellation are handled by those stores under their policies. Umbrella Journal cannot cancel app-store subscriptions for you.

8. Changes to Ella features

Ella features may change, be paused, or be discontinued, including beta or experimental functions. We may update this supplement as Ella evolves.

9. Contact

Questions about this supplement can be sent to help@umbrellajournal.ca.