Support request

Get help with the issue you are actually having.

Use this page for technical problems, subscription issues, account access, exports, and other Umbrella Journal support needs. The goal is to make it easy for you to send one clear request with enough context for our team to act on it quickly.

Billing and subscriptions Login and account access Exports and journal data App bugs and crashes
Read the FAQ Email support directly

Fast answers first

If your question is about how Umbrella works, downloading the app, or common journal features, the FAQ is usually the fastest path.

Browse FAQs

Billing and subscriptions

Include the purchase email, platform, and what went wrong: failed restore, duplicate charge, renewal question, or cancellation confusion.

support@umbrellajournal.ca

Privacy or legal questions

If your request is about privacy rights, data deletion, or legal policy questions, send it to the general help channel instead of technical support.

Go to contact and policy channels
Structured intake

Send a useful support request

When you submit this form, Umbrella Journal opens a prefilled email draft. You can review it, add screenshots, and send it from your own email app.

This helps us skip the back-and-forth on the first reply.

What happens next

We create an email draft from your answers. If you have screenshots, receipts, or a screen recording, add them before sending. For billing problems, the purchase email and order details usually matter more than a long explanation.

Best details to include

  • The email tied to your account or purchase
  • Your device, browser, or app version
  • Exactly what happened and what you expected
  • Any steps you already tried

By continuing, you are preparing a support email to Umbrella Journal. Do not include anything you would not want sent by email, and do not use this form for crisis or emergency situations.

Need immediate help?

Umbrella Journal support is not a crisis line and cannot provide emergency assistance. If you or someone else may be in immediate danger, contact local emergency services or crisis support right away.

Read safety and medical boundaries