How can we help?
Find answers about Umbrella Journal, Ella, Nuggets, and your account.
Try a shorter search such as “refund” or “password”, or contact support.
Getting started
Try a first task in Umbrella Journal, Ella, or Nuggets
Which app should I use?
- Umbrella Journal for CBT-informed thought records, reframing, and guided journaling.
- Ella for guided conversations when you want to talk something through.
- Nuggets for short daily reflections and small habits with Sunny, your habit bird.
How do I start a CBT journal entry?
Open the Journal tab in Umbrella Journal and start with one specific situation. Write what happened and the thought you want to examine. Then look at what supports that thought and what points to another explanation. Finish with a more balanced thought you can believe. See how to save and find your first thought record.
Can I use the apps offline?
You can use Umbrella Journal’s manual CBT mode and write a basic entry in Nuggets offline. Ella conversations, cloud sync, and purchases need an internet connection.
Account & billing
I paid and the app is still locked
How do I manage or cancel my subscription?
Check the biller on your receipt. Use the manage or cancel renewal guide for Apple, Google Play, or a direct purchase. Deleting the app or your account does not cancel renewal.
Can I get a refund for my purchase?
Use the refund request guide to find your original biller. If you already asked for a refund, check the status of your refund. Cancel renewal separately if you want to stop future charges.
I paid and the app is still locked. How do I restore my purchase?
Before paying again, choose your app and original biller. The guide helps you check the app account, find the purchase, restore where available, and contact support if access stays locked.
I can’t sign in. What should I check?
Use the same email and sign-in method you used when you created the account. If you used email and a password, choose Forgot password in the app and check your spam folder for the reset link. If you used Apple or Google, choose that provider again on your new device. Get account help if you’re still locked out.
Where can I see prices and trial terms?
Compare the free and paid plans for all three apps. Your purchase screen shows the price in your currency, the billing period, and any trial you qualify for. If you start a trial, check the renewal date on your receipt and cancel through the billing provider before renewal if you don’t want to continue.
Is student pricing available?
Public enrollment for the discounted student plans is currently closed. Check the Student Plan page for status. If you have authorized pilot access, use the app account that started verification and the email issued by your school.
- No code: Check the address, junk folder and any school mail quarantine. Use the app’s resend option if available.
- Expired code: Request a fresh code and use the latest one. Never send a code to support.
- Pending or ineligible: Check the state shown in the app and confirm the school and address you entered.
- Verified, but no student price: Verification and checkout are separate. Reopen the plan in the same app account and check the store offer. Wait if the student price is missing and ask Support before paying for a different plan.
Privacy & data
What happens to what I write?
What’s stored or processed depends on the app, the feature you use, and settings such as cloud sync. Umbrella Journal’s manual CBT mode can be used without AI assistance. The privacy policy explains the information we collect, how we use it, and how to make a privacy request.
How do I save a copy of my entries or chats?
In Umbrella Journal, look for the journal export option in the app’s security settings. In Ella, look for export options for saved chats. Available formats depend on your plan. If you can’t find an export option, choose Export or data issue on the support page and tell us which app you use.
What should I check before switching devices?
Keep the old device until you’ve confirmed your data is available on the new one. Sign in with the original app account and method. Export anything important where the app supports it before signing out, clearing storage, or reinstalling.
- Umbrella Journal: Memory sync is opt-in and covers memories. Check journal entries separately and save an export or backup where available.
- Ella: Check your saved chats on the new device with the same account. Guest or device-only data and files you previously exported may need to be kept separately.
- Nuggets: Open Settings → Nuggets sync and check its status. Confirm your journal and habits appear on the new device. An active timer stays on the original device.
Get help with missing data before removing the old copy.
How do I delete my account or request data deletion?
Keep a copy of anything you need first. In the app, open Settings → Delete account, review which account and data are affected, and follow the same-account verification and confirmation shown there. Manage renewal separately with the biller. If you cannot sign in or need a specific data request, use the account and data deletion instructions or contact Privacy.
Safety & support
Do these apps replace therapy?
Umbrella Journal, Ella, and Nuggets support personal reflection and everyday wellbeing. For diagnosis, treatment, or advice about your care, speak with a qualified healthcare professional.
Where can I get urgent help?
If you’re in immediate danger, call your local emergency number. In Canada, call 911 for emergencies or call or text 988 for suicide crisis support. App chats and the support inbox are not monitored for emergencies. Find crisis and mental health resources in Canada.
What should I include when I contact support?
Tell us the app name, your device and app version, what you expected, and what happened. If you can repeat the problem, include the steps. Screenshots can help after you remove private entries or personal details. Open the support page.
Still need help?
Get in touch with our support team.