Umbrella Journal
Billing and paid access
If you already paid, check the account and receipt you used before buying again. Choose your app and who billed you to find your next step.
Find the right steps
Check who billed you
Look for the receipt or invoice and match the app and charge date. Check Apple purchase history or Google Play order history if you can’t find the receipt. For an invitation or student offer, go back to your original enrollment instructions and check whether you completed a purchase.
Apple App Store
Recover paid access
- Open the app named on your receipt and sign in with the same app account and sign-in method you used when you purchased.
- Confirm that the Apple Account used for App Store purchases matches the one on the receipt.
- In the iPhone or iPad app, open the subscription screen and choose Restore purchases where offered. If your access appears, you can return to the app.
If it stays locked or you can’t reach Restore purchases, contact app support with the app, device and what Restore showed.
Manage or cancel renewal
On iPhone or iPad, open Settings → your name → Subscriptions. Select the app and check the renewal or expiry date shown there. See Apple’s subscription instructions.
Request a refund
Sign in to Apple’s refund request page with the purchasing account. Apple reviews the request. To stop future renewal, use Apple Subscriptions separately.
Check a refund’s status
Sign in to Apple’s refund page and choose Check Status of Claims if it appears. After approval, the time for the funds to appear depends on the payment method. See Apple’s status guidance.
Google Play
Recover paid access
- Open the app named on your receipt and sign in with the same app account and sign-in method you used when you purchased.
- In Google Play, switch to the Google Account that bought the subscription and check that the purchase appears there.
- Open the Android app’s subscription screen and choose Restore purchases where offered. If your access appears, you can return to the app.
If it stays locked or you can’t reach Restore purchases, contact app support with the app, device and what Restore showed.
Manage or cancel renewal
Open Google Play subscriptions with the purchasing account. Select the app to check the next charge or expiry and cancel renewal if needed. See Google’s subscription instructions.
Request a refund
Start with Google Play’s refund request. If Google directs you to the developer, contact Billing with the app and order reference. Cancellation is separate.
Check a refund’s status
For a request made through Google, check your refund status with Google using the purchasing account. If Umbrella handled the request, reply to the existing billing email with the order reference.
Direct purchase
Recover paid access
Use these steps if you have an Umbrella Journal receipt for a direct purchase. Sign in with the original app account, then reopen the app’s subscription screen. If the purchase is still missing, contact Billing with the app and order reference so the purchase can be checked.
Manage or cancel renewal
Use the billing link in your receipt if one is available. Otherwise contact Billing with your order reference to check renewal and the access end date.
Request a refund
Contact Billing with the app, order reference and a short reason. The team will review the request.
Check a refund’s status
Reply to the email where you requested the refund or contact Billing with the order reference. If approved, check the original payment method for the credit.
Deleting an app or account does not cancel a subscription. Keep passwords, verification codes, and card numbers out of support messages.